Technology Industry Veteran Michael J. Halperin Joins Akibia as VP of Technology

IDC Research Publishes Report on Akibia: Highlights Akibia’s Strengths, Including Commitment to Service, Experience, Expertise and Multivendor Capabilities

Akibia’s Multivendor Systems Maintenance: Premium Support Services for Mission Critical System

Technology Industry Veteran Michael J. Halperin Joins Akibia as VP of Technology
Managed Services Expert will Provide Insight
and Vision to Akibia’s Customer Base

In his new role of Vice President of Technology at Akibia, Michael J. Halperin will work closely with customers, partners, and industry experts to create unique solutions that address today’s data center and IT security challenges.

As Vice President of Technology, Mr. Halperin will ensure Akibia maintains its leadership position in the data center and security space by continuing to develop and deliver new, best-practice based infrastructure solutions that leverage emerging technologies and meet the evolving needs of customers. Mr. Halperin will ensure these solutions address the specific challenges Akibia’s clients face related to data center optimization and support, IT security and compliance. In this role Mr. Halperin will help guide the strategic direction and roadmap of Akibia’s Consulting Services organization.

Mr. Halperin has over twenty years of experience in the IT industry, including expertise in managed services, telecommunications, and operations analysis and implementations. Most recently, as director of Managed Services Product Development at Sprint Nextel, he developed Sprint’s Converged Managed Services strategy and portfolio, and was instrumental in the development of Sprint Nextel’s Managed IP Telephony solution. Prior to Sprint, Mr. Halperin held executive positions at eAssist Global Solutions and Xerox Corporation. Mr. Halperin holds a Bachelor of Science from Edinboro University of Pennsylvania and a Masters in Business Administration from the Katz School at the University of Pittsburgh.

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IDC Research Publishes Report on Akibia: Highlights Akibia’s Strengths, Including Commitment to Service, Experience, Expertise and Multivendor Capabilities

IDC Senior Analyst Matt Healey has completed a Vendor Profile on Akibia. The profile, which is published to IDC’s website and available on Akibia's website within Akibia’s Knowledge Library, examines Akibia’s complete service offering including Data Center Support, Consulting and Education, as well as Network and Security, Integration, Consulting and Support.

The report details each of Akibia’s services and then provides a future outlook as well as guidance for Akibia. The services overview section is designed to give readers a fair and balanced review of Akibia’s capabilities, while the Future Outlook makes predictions for Akibia as the market evolves.

IDC identifies a number of key strengths Akibia brings to customer engagements. Those include, a singular focus on service, the company’s proven best practices and expertise derived from 19 years of service to the industry, as well as Akibia’s ability to act as a single point of contact, supporting its customers’ IT infrastructure.

In the Future Outlook, Healey writes: “Customers are looking to minimize the number of service providers within their IT environment, without losing quality of service. Akibia is suited to help solve a large portion of a company’s IT infrastructure concerns, including data center optimization, network security and system support. As technology innovation continues at a rapid pace companies demand a vendor-agnostic, trusted advisor to help them understand the truly innovative technologies and to determine which emerging applications make the most sense for their business. Akibia’s infrastructure consulting services will continue to grow as companies look to Akibia to help them implement the right technologies for their environment, free from vendor pressure.”

For access to the full report please visit www.akibia.com/knowledge or email Michele Greenberg at mgreenberg@akibia.com

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Akibia’s Multivendor Systems Maintenance: Premium Support Services for Mission Critical System

Akibia’s Multivendor Systems Maintenance Service is designed to help companies with mission-critical data center support needs optimize their systems availability and performance through a combination of hardware maintenance, software support, monitoring, asset inventory, education and consulting services. Akibia is known for our flexibility, which drives our ability to tailor a solution that meets each of our customer’s specific needs. Our customized solutions enable companies to maximize the value of their current IT infrastructure investments while minimizing the prohibitive cost of unplanned downtime. Akibia’s maintenance offering includes the following services:

• HARDWARE MAINTENANCE & OPERATING SYSTEM SUPPORT - Akibia provides hardware support for Sun Microsystems, Hewlett-Packard, Compaq and Dell as well as software support for Solaris, HP-UX, Red Hat Linux, SUSE Linux and Windows Server.
• PROACTIVE INFRASTRUCTURE MONITORING - Akibia’s 24x7 monitoring service maximizes uptime through the advanced notification of potential problems and faster repair and problem resolution when failures occur.
• CUSTOMIZED SERVICE LEVEL AGREEMENTS (SLAS) - We provide SLA’s per server, depending on the mission-critical nature of the applications the server supports. We offer a complete family of on-site and self-maintenance support solutions, as well as a range of response times, coverage options, consigned parts and customized call flows.
• 24X7 TECHNICAL SUPPORT CENTER - Akibia’s Help Desk is a complete technical support center, available 24x7x365, providing telephone and Web-based support for both hardware and software problems.
• BEST-IN-CLASS LOGISTICS & EXPERT FIELD ENGINEERING - Akibia’s spare parts inventory and planning expertise ensures that the right parts are always available to meet our SLAs. Our experienced engineering team is industry certified to ensure minimal downtime.
• IT EDUCATION SERVICES - Akibia provides hands-on practical training as well as customized education programs in the major hardware, operating system, and security technologies.
• ACCOUNT MANAGEMENT - Akibia assigns an account team that is responsible for understanding your needs and objectives and for developing a comprehensive support plan with periodic review and regular reporting and trend analysis.
• ASSET INVENTORY & MANAGEMENT SERVICES - Effective asset inventory and control empowers our customers to track their hardware and software allowing for better management and utilization of these systems.
• IT CONSULTING SERVICES / ACCESS TO AN EXPERT - Our consulting expertise includes data center optimization, Open Source services, and virtualization and consolidation assessments.

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